If you have any questions or require any information click here to visit our support and FAQ's page

Basic Instructions

Contact details you enter here will receive the notifications of delivery.

Enter the customers details if you wish for us to contact them directly. Or enter your details if you wish to relay the information to your customer. The name, phone number and address provided must be that of the customer.
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Deliveries are made within 3-7 days from the day of the goods being available to us.

• Name: Enter the customers name.

Example: John Smith (WL)

•  Email: Enter the customers email. 

- At the point of you booking on the delivery the customer will receive an email.
- Within 48 hours (2 working days) we will amend the proposed booking slot.
- Please make sure your customer understands that the initial date proposed is typically changed to suit the delivery schedule.
- The customer will then receive a further email reminder 3 days prior to the delivery.
Example: john.smith@example.co.uk

• Telephone Number: Enter the customers preferred contact number for delivery purposes. 

- The customer will receive a text message 1 day before the delivery confirming the proposed window.
- The customer will receive a call on the day 1 hour prior to arrival, or to let the customer know if we have had any delays on the road.
Example: 07777 000 000

• Address: Please enter the customers address of delivery. 

​- Please ensure the address is correct as it is used when planning our delivery routes and any delays can have a knock on consequence to further deliveries.
Example: 17 Waterloo Road, Norwich, NR3 1EH

• Account Name: Please enter the name of your account so we know who has placed the order.

Example: stephen@bbdelivery.co.uk

• Collection Address: Please enter the location for the goods to be collected from.

- If we are collecting the goods from your warehouse please enter the address where the goods are stored.
- If you are having the goods delivered directly to one of our despatch centres use the code: 
BBTHETFORD or BBDUDLEY
- If your goods are in storage with us use the code:
STORAGE

• Collection Date: Please enter the date the goods can be collected.

- If the goods are available for collection immediately put tomorrows date.
- If you are awaiting delivery of the goods then enter the date the goods will be in stock.
- If the good are not held in stock and are delivered to us directly please indicate the date the goods will be received.
- If your good are in storage with us then this field is N/A
Example: 17/06/19

• Details of Goods: Please enter a description of what needs to be delivered. You may also enter any additional notes regarding delivery.

- Tell us what needs to be delivered. Dimensions, quantity and weight.
- Specify any details regarding access or customer preferences regarding delivery.
Example: 3 Seat Sofa (3Mx1.5Mx1.2M) Ground floor living room. Tight access through gates.

FOR FURTHER SUPPORT PLEASE CLICK HERE
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If complex assembly of the furniture is required please contact us to make arrangements.

Contact Us:

Telephone : 01603 932 036

Mobile: 07506 579 780

Email: stephen@bbdelivery.co.uk

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